Performance Manager
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Summary of key activities:
• Continuous Project Management Planning and implementation of the Project Management Plan*
• Scheduling, forecasting and progress tracking
• Controlling and optimizing services delivery performance (operational KPIs i.e. SLA, time, scope, quality)
• Co-ordinating the people involved in services delivery\
• Customer Relationship Management
• Managing financial and non-financial Performance
• Contribution to Service Business/Solution Creation
• Project Management Planning
• Monitoring and Controlling Project and Execution
• Updating the Project Management Plan
• Risk Management
• Stakeholder Management
• Leading the Project Team
• Closure and handovers
