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Customer Services
NSW Nokia Software
1800000HW1 Requisition #
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3                 Competence

·        Effective leadership, interpersonal and communication skills

·        High expertise of program and project management methods

·        Ability to facilitate a respective and trustful environment

·        Ability to create a sense of community within the members of the program/project

·        Good knowledge of planning, monitoring and controlling methodologies

·        Good understanding of the Nokia process (e.g. delivery process, procurement process including negotiation with third parties, etc)

·        Expertise of budgeting and resource allocation procedures.

·        Sufficient seniority and credibility to advise project teams.

·        Problem solving ability.

·        Higher degree.

·        Fluent in English languege.

·        Recognized certification in project management e.g. PMP, Prince2 is an advantage.

4                 Interfaces

·        Program Manager

·        Customer Team Head, Account Manager. Solution Sales Manager

·        Customer-interface

·        Sucbcontractor project management

·        Nokia-internal interfaces to Resource organization, business lines etc.

5                   Key Performance Indicators

·        Customer Loyalty Index, Gross Margin.

·        Project Cost Adherence, Project Asset Rotation Days.

·        Service Quality  (transactional customer satisfaction), Service Performance (contract fulfillment), Operational Service Levels.

6                 Locations

There are two alternative locations:

·        Poland, Warsaw. 50% travel.

·        Norway, Fornebu, 20% travel.

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