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Project Management
CO E&A Customer Operations EMEA & APAC
20000000YG Requisition #
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Customer Project Management (CPM) ensures customer projects / programmes are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources. Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling.




Key tasks & Responsibility:


Manages the delivery of Nokia products and / or services per the defined scope of customer contract with small / medium business volume and low / medium complexity and risk probability.


Delivers the operational and project* one BG / BUs scope to the customer.


Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology.


Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).


Assures consistency among project financial, product and service forecast activities.


Participates in pre-sales and sales process activities. Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.


Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.


Ensures project contract management process is initiated and executed.


Defines the customisation of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).


Manages the customer relationship during delivery, and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.


Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.


Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.


Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.


Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses nonstandard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.


Actively applies appropriate best practices and lessons learned throughout the life of the project.


Monitors, controls and reports KPIs defined in customer contract.


Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.


Conducts thorough risk management for all project risks and opportunities.


Seeks to define new opportunities to expand and renew contracts with the customer.


Leads the project team and may perform some line manager responsibilities.


Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned).


Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents. Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree.


Should be a smart, motivated , self learning , result oriented individual with the passion for project management and customer engagement.



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