R&D 4LS Support Manager

Responsibilities include:

• 4LS - Provides primary Global R&D advanced level support for Customer and Services
• Responsible for problem resolution and trouble-shooting
• Work closely with field support teams (3LS/2LS) to collect required diagnostic data and work with R&D experts as required to resolve issues in timely way
• Develop and deliver training to broader field support and Services teams
• Develop and maintain best practices
• Contribute to address pain points in deployment and S/W quality improvements
• Drive serviceability improvements
• Meet 4LS SLAs and able to resolve critical issues with urgency
• Spread expertise into multiple Applications (Common architecture components such as KeyCloak, K8s, DBs, etc.)
• Develop and maintain best practices
• Support internal labs and Applications used for daily work
• Support PoCs/Solutions when needed for customer specific UCs
• Development of advanced diagnostic tools and contribute to Knowledge Base
• Able to travel in a short notice to support critical Customer projects/issues
• Able to collaborate and communicate effectively with internal teams and Customers
• Obsessed with customer success and growth mindset

Desired Skills and Experience

• B.Tech / M.Tech . CS Preferred. 
• 10 to 15 years of relevant industry experience
• Experience in network programming and Unix/Linux Environment.
• Strong problem-solving skills, communications and interpersonal skills are required
• Ability to quickly learn new technologies and standards
• Data Refinery:
• Working experience on Data Analysis Processing Application, preferably of Nokia Data Refinery
• Live Deployment experience preferred.
• Knowledge on Database, Ganglia, Kubernetes, Keycloak, Kafka

• Automation:
• Knowledge of Python / Shell Scripting
• Experience in Virtualization and/or Cloud Computing is a plus
• Knowledge of Packet Core / IMS is a plus