RSO Stream Manager
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Line Manager is in key position to drive RSO success by ensuring that there are right capabilities to meet business targets & customer expectations.
Responsible for getting effective performance, ensuring adequate capability development, discipline, counselling and recruiting.
Main Responsibilities
- Hiring skilled, result oriented and team player.
- Coaching & mentoring your team to enhance their performance, increasing self confidence and support professional growth.
- Responsible for team capability development in order to meet business requirements.
- Resource supply: Understanding project demands, business forecast and potential business growth to ensure better, faster and cost effective resource balancing.
- Builds an exciting and open environment where team members learn from each other and set high standards for themselves and the team.
- Communicate openly through continuous dialogue & exchange of information within the team and ensures that employees understand topics which affect business, profitability and individual.
- People management: Responsibility and accountability of team Objective Settings, Performance evaluation, Personal Development Plan Annual Compensation Plan.
- Cost Centre planning, FPO balancing and ensuring the implementation of cost reducing measures.
- Ensuring that all RSO/Nokia process and guidelines are disciplinarily executed.
- Monitor and take actions to ensure that global quality standards are maintained in delivery and execution.
Deliverables:
- Stream Monthly Meeting, F2F meeting with all subordinates is advisable to build healthy two-ways communicating culture. MoM to be reported in MySite
- Monthly stream report to be provided to stream head.
- Providing monthly stream productivity report. High-level analysis and action plan to improve team productivities closer to ME Benchmarking
- Ensure 100% ERM Filling rate for the team and 100% approving subordinates ERM HB Time Entry.
- Updating RSO tools and databases as per schedule (HC LE, Ramp down, CoDe, etc)
- Monthly CC planning update and FPO balancing measures.
- Ensure 100% completion of all ATP forms within the provided timelines
- Follow recruitment tools and process in line with Nokia policies.
- Team quarterly performance review
KPIs:
- Quarterly Process Audit results
- Productivity: ME Benchmarking productivity
- Zero FPO and Monthly CC planning update.
- 100 % ERM filling rate
- HC Data Accuracy against P23 & EWS
- HC Demand Supply Gap
- Improving team competence level in reference to stream regular Question Based Assessment.
- Line Manager Index and Employee Engagement Surveys
