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CX Customer Experience
2000000G0V Requisition #
About Nokia
At Nokia we create the technology to connect the world. Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries.

About Customer Operations
Our Customer Operations (CO) organization is the primary interface with communication service providers. The CO organization has a comprehensive global presence and is active in approximately 120 countries. Its organizational structure ensures that our customers benefit from dedicated management attention and from our teams’ deep understanding of local markets. This approach enables Nokia to maintain strong customer relationships. Customer Operations is also responsible for project delivery, ensuring strong alignment between our customer-facing sales and delivery teams in each account.

Job Position Summary Description:
Nokia is investing in product development and solutions for the Cable MSO Market Solutions include IP Routing and Optics. For this opportunity we are looking for a Pre-Sales Engineer that has experience with selling IP products and solutions into Cable/MSO accounts.

Key Responsibilities / Functions:
Individual must have a strong passion for developing long term customer partnerships while meeting short term targets in a highly competitive marketplace.
Must understand, anticipate, and articulate customer needs and work with the business unit to develop solutions to meet those needs. Create solutions, network design, perform test and evaluation and demonstrations for the customer.
Works in tandem with the account manager to set the overall sales strategy and value proposition to the specific customer needs. Has expert knowledge of the customer network technology.
Influences and impacts customer’s buying decision. Works with customer’s engineers to gain advanced insight into future network architectural changes.
Presents and discusses with the customer the proposed solutions.
Provides pre-sales technical support and technical expertise to solve customer’s business issues.
Primary responsibility is supporting customer location in Mt Laurel, NJ with up to 50% travel to regional sites.

Qualifications (Education, Technical Skills/Knowledge):
Bachelor's Degree or equivalent experience.
Deep understanding of the Cable MSO market, both from an operator and from a competitive vendor perspective.
At least 10 Years’ experience with IP network planning, deploying, commissioning, managing and troubleshooting routers and data-networking equipment, and the issues surrounding the management and usability of such products.
Advanced knowledge of IP Networking, Routing and Switching.
Experience initiating, developing and sustaining customer relationships.
Excellent written, communication and presentation skills.

Competence Requirements:
Good interpersonal and presentation and writing skills.
Strong hands-on technical knowledge for lab evaluation and testing.

Nokia will consider qualified applicants with criminal histories for employment pursuant to the LA Fair Chance Ordinance

Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of sex, gender identity or expression, sexual orientation, race, ethnic origin, color, creed, religion, national origin, citizenship, age, marital status, physical or mental disability, genetic information or ancestry, protected Veteran or military status, or other characteristics protected by law.

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.