Senior Business Consultant, Analytics NAM
Thanks for your interest in the Senior Business Consultant, Analytics NAM position.
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Additional requirements:
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Minimum of master’s degree in economics, engineering or computer science from a reputable institution
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5+ years of consulting experience and minimum of 5 years of telecommunications industry experience, preferably in operator environment
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Financial understanding of telco operations and business case development
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Operational understanding of Telco functions, including marketing and customer care
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Good understanding of Frameworx (eTOM) process mapping, knowledge on ITIL a plus
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Ability to work with both technical and management layers with customers
Direct experience of the following areas will be beneficial
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Customer Experience Management or Service Quality Management, or
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Data analytics and monetization and/or
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Business process re-engineering and organizational change management
Personal attributes:
- Ability to address and engage with customer CxO and Director level executives
- Committed to deliver the solutions and business benefits sold to the operator
- Willingness to travel and spend extended time in customer premises
- Proficient in English (speaking, writing and reporting) as well as at least one of the major languages in the region
- Self-starter and systematic in structuring required steps to reach the goal
- Efficient communicator through presentations, graphs and reports
- Team player with good facilitation and mentoring skills
- High tolerance for stress and uncertainty
- Able to work and lead across multi-national organization
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
