Senior Business Consultant, Saudi Arabia, Analytics Office, MEA
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Qualification:
- Minimum of BSc in engineering or computer science from a reputable institution, MBA a plus
- 7+ years in the Telecom or IT industry or 5+ years in management consulting industry
- Financial understanding of Telco operations and business case development
- Operational understanding of Telco functions, including marketing and customer care
- Good understanding of Frameworx (eTOM) process mapping, knowledge on ITIL a plus
- Good understanding of CEM concepts and customer centricity, knowledge of Nokia solutions a plus
- Ability to work with both technical and management layers with customers
Direct experience of the following areas will be beneficial:
- Customer Experience Management
- Service Quality Management
- Data Monetization
- Cutomer Care Business Process
- Marketing Business Process
- Business process re-engineering and organizational change management
- Business case development
Personal attributes:
- Ability to address and engage with customer CxO and Director level executives
- Committed to deliver the solutions and business benefits sold to the operator
- Willingness to travel and spend time in customer premises
- Proficient in English (speaking, writing and reporting) as well as at least one of the major languages in the region
- Self-starter and systematic in structuring required steps to reach the goal
- Efficient communicator through presentations, graphs and reports
- Team player with good facilitation and mentoring skills
- High tolerance for stress and uncertainty
- Able to work and lead across multi-national organization
