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Senior Customer Project Manager

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Project Management
💼
NSW Nokia Software
📅
1800000TBC Requisition #
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Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. 
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Nokia is an equal opportunity employer that is commited to diversity and inclusion.
At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
 
Description:
 

The Customer Project Manager is accountable for an external customer programme (collection of projects managed together for business benefits) or project for an assigned product and / or service scope. Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered in scope of contractual obligations and within forecasted costs, time, and required quality. Responsible for the overall project success with respect to external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance. End-to-end project planning and risk and opportunity management.


• Acts in x-BG Lead Customer Project Manager role being accountable for an external customer x-BG project (infrastructure/Services)
• Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered in scope of contractual obligations and within forecasted costs, time, and required quality
• Responsible for the overall project success with respect to external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance
• Responsible for end-to-end project planning and risk and opportunity management.
• Accountable for x-BG project deliverables and execution
• Manages customer projects for a defined product and / or service scope for a large and complex customer multi-BG contract. Contract is defined as ‘key project’ by BG / market
• Manages the customer relationship during delivery, and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements
• Plans customer projects and keeps plans updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ)
• Participates in pre-sales and sales process activities. Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery
• Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it
• Ensures project contract management process is initiated and executed
• Conducts thorough risk management for all project risks and opportunities.
• Triggers investigation/implementation of customization of any global operational processes in concert with central operations teams to meet project requirements (for example, network operations, supply chain, logistics, and acceptance)
• Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders
• Responsible for project performance under One CDM
• Aligns and keeps the One CDM up to date on project execution status and identify risks and potential issues that may impact the customer/CT/CBT/BGs. And escalates any x-BG delivery contention points to the One CDM.
• Aligns and communicates project performance with BG Delivery Managers on a regular basis to monitor projects status and identify risks and potential issues that may negatively impact customer delivery.
•  Monitors, controls and reports KPIs defined in customer contract
•  Runs regular e2e project and contract reviews and ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction
•  Ensures data in all project-related tools and repositories is kept up-to-date and with high quality
• Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology
• Actively applies appropriate best practices and lessons learned throughout the life of the project
• Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned)
• Accountable for project financials
• Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.
• Assures consistency among project financial, product and service forecast activities.
• Seeks to define new opportunities to expand and renew contracts with the customer.
• Leads project resources
• Leads and takes responsibility of the BG delivery teams allocated to the her/him for the duration of the project.
• Sets annual KPI’s, in line with the required deliverables, and needs to evaluate all direct reports, including the ones that are temporarily allocated.


Broad management experience across several functional areas or businesses, or concentrated knowledge of a particular discipline.Command of content and purpose of several functions. Can develop relevant and creative solutions to meet current and evolving business needs. May be internally & externally recognised, leading authority in the field.

- 12 years extensive relevant experience and/or a graduate / postgraduate equivalent degree. PhD degree would normally be expected in R&D stream.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.