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Senior Customer Project Manager

📁
Project Management
💼
ION IP Optical Networks
📅
19000007H2 Requisition #

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. 

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

Nokia is an equal opportunity employer that is commited to diversity and inclusion.

At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

 

 

Mission:

  • Manages Customer program (collection of projects managed together for business benefits) for a defined product and/or service scope for a large and/or complex customer contract, which might be defined as ‘key project’ by BG/Market.
  • Delivers the operational and project scope to the customer within an assigned area of responsibility (one or more BGs, BLs, or Remote Services). 

 

Key Responsibilities:

  • Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG/BL guidelines and the Nokia Project Management Methodology.
  • Plans customer project and keeps plan updated to reflect and anticipate changes.
  • Participates in pre-sales and sales process activities. Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
  • Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.
  • Ensures project contract management process is initiated and executed.
  • Defines the customization of any global operational processes to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).
  • Manages the customer relationship during delivery, and serves as the primary interface towards the customer in all activities related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
  • Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
  • Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.
  • Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
  • Conducts thorough Risk Management for all project risks and opportunities.
  • Seeks to define new opportunities to expand and renew contracts with the customer.
  • Leads the project operational team and may perform some line manager responsibilities.
  • Completes the project closure and/or handover as required (for example, complete contractual requirements, post calculation, lessons learned).

Requirements:

  • 5 or more years deployment and/or integration project management (preferably IP and Optics related)
  • Experience of working within a high pressure and multi-cultural environment
  • Understanding of financial terms and concepts to support IT gate documentation/business case
  • Excellent oral and written communication / presentation skills
  • Languages: English required
  • Ability to work with and communicate to a variety of audiences, executive level/peer-to-peer/ subordinate/ technical and non-technical etc.
  • Some international travel required
  • Experience with Supply Chain Systems/Processes
  • Proven ability to work with all levels of an organization and excels working in a team environment; ability to lead teams
  • Ability to lead change and handle conflict

Personal attributes:

  • Self-directed, team player
  • Results oriented; Sense of urgency; Quick learner; Collaborative; Customer-oriented; High level of credibility
  • Seniority that goes with the level of this job opportunity
  • Demonstrate flexibility in order to manage multiple tasks at the same time.
  • Excellent time management and efficient working practices are a must
  • PMP certification or equivalent desired
  • Third Party management experience

 

Education: Bachelors degree or equivalent experience. Masters degree preferred.

**Singaporean candidate is preferred

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.