Senior IPT engineer
As softskills there is a high focus on people that:
Are self-motivated, are able to work autonomously and are results driven.
Have the stamina to drive fast service restoration per contracted Service Agreements.
Build strong partnerships with customers and build a strong technical trust based relationship.
Solve complex problems by doing detailed evaluation of the factors, imaginative and innovative troubleshooting.
Have excellent written and verbal communication and presentation skills
Function effectively in ambiguous circumstances
Investigate, isolate and drive problems reported by customer to a closure
Ability to learn effectively and quickly
Customer orientation
Team player & leader with strong negotiation skills and the ability to work independently
A flexible, positive and creative attitude to change
Detail-oriented, well organized and multi-tasking
Stress and constant change tolerant
Works well in challenged environments
Has a strong affinity to exceed expectations in driving towards customer excellence
Day to day work Expectations:
Deliver proactive and structured report analysis and services, root-cause analysis and corrective actions
Interface with customer support teams, 2nd & 3rd Level Support, Field Support, Engineering and Project Management teams
Work on-site when/where required at short notice for periods up to 1-3 Month of duration based on business requirement.
Perform Technical Support covering 24x7 network outage restoration and other customer Assistance Request resolutions conforming to contracted Service Level Agreements
Technical experience:
Minimum 10 years experience in IP domain related to Mobile Networks .
Expert level Certification in Nokia , Juniper & Cisco is a big plus.
Have a strong knowledge on multiple products & technologies (i.e. IP Routing, transport , Core ) to bring faster solution to the emergency incidents.
Experience in Transmission Network is a big plus.
Have experience in IP Core & RAN site connectivity and can design LLD, HLD for Mobile Network IP.
Have a very strong knowledge in Access technologies ABoIP , AOIP
DCN Planning Experience.
