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Applied R&D
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CNS Cloud and Network Services
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2100000A9A Requisition #

Come create the technology that helps the world act together. 
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

 

The team you’ll be part of
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

 

What you will learn and contribute to

As Senior 4LS Engineer you will be part of a global support team, working as key interface between product developers and services organisation / Nokia customers. You will plan and perform advanced support activities requiring knowledge in multiple areas and on a system level to serve external and internal customers. You will troubleshoot and resolve customer issues which have not been solved by the 2nd and 3rd level support organizations. You will help Nokia organisations to integrate their solutions with our Service Orchestration / Order Management products. You may support customers by participating in emergency and 24/7 duty.

You will prioritize tasks based on customer impact and communicate priorities to development. You will provide feedback to project and product management regarding defects.

You will be active in networking with Nokia colleagues and knowledge sharing. You may develop tools, processes and working methods with the team. You are expected to propose actions that can improve the quality of the software. 

Future growth and focus areas for Service Order Management systems are in resilient cloud environments and virtualization technologies and therefore experience of network virtualization (NFV & SDN), modern cloud solutions, containers and security solutions is required.

 

Your skills and experience
Technical Skills:

  • Knowledge of cloud computing and related technologies

  • Good understanding of networking concepts (TCP/IP, routing, firewalls, IPv6)

  • Hands-on experience of various Linux distributions, virtualization

  • Scripting skills

  • Basic java development skills, messaging system

  • Good understanding of databases: Oracle / Postgres / MongoDB

  • Understanding about DevOps, Ansible playbooks and monitoring tools

  • Understanding about Telecom operators’ Service Orchestration systems

  • Working knowledge of Scaled Agile Framework

  • Excellent troubleshooting and problem-solving skills

Soft Skills :

  • Customer oriented mindset

  • Networking / collaborative teamwork skills to work in a multicultural team

  • Ability to think out of the box and analyse complex processes, quick learner

  • Knowledge on e2e support process and roles

  • Reliable working results even under high workload, stress tolerance

  • Highly self-motivated, acting on own initiative / driver capability, structured working mode

  • Good presentation and negotiation skills

  • Fluent in written and spoken English

Prior Experience Required:  
The candidate should have a minimum professional qualification of Bachelor degree in engineering/technology with 5-12 years of hands-on experience in OSS - Orchestration & Fulfilment Domain.

B.Tech or B.E or Equivalent

 

What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

 

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
•    One of the World’s Most Ethical Companies by Ethisphere 
•    Gender-Equality Index by Bloomberg 
•    Workplace Pride Global Benchmark
•    LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people. 

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. 
We are committed to a culture of inclusion built upon our core value of respect. 

Join us and be part of a company where you will feel included and empowered to succeed.

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.