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Customer Services
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CNS Cloud and Network Services
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2200000NK9 Requisition #

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.


We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

 

The team you'll be part of

This vital role requires both in-depth & wider Cloud technology experience in customer facing environment. Also, critical to this role is the need for an acute understanding of the impact of mission critical activities in CLOUD. Would require working on challenging technical problems and have a passion for solving problems with innovative and robust solutions. Person should actively look for ways to automate and simplify complex processes, think ahead to future needs as well as present, take pride in being thorough and detail-oriented, and function well in a fast-paced environment.  

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

 

What you will learn and contribute to

Are you passionate about solving problems?
As part of our team, you will:

  • Work as SME to provide L2/L3 Technical Support on Nokia Cloud platforms and NCD 

  • Create and maintain a high level of skills in ‘telco cloud’ through training and technology watch (follow up on evolutions, open-source activities, standardization). 

  • Troubleshooting complex issues involving E2E analysis of interworking topics (Infra and application) 

  • Ensures documentation and implementation of best practices / learnings (as received from other Market CTs and Global Customer contacts 

  • Debugging of problems: identifying and viewing logs, compare/contrast, investigation 

  • Responsible for multiple large-scale complex platforms and be expected to keep new product offerings on track Maintain functional and technical requirements 

  • Self-disciplined, self-motivated and the ability to organize and prioritize time effectively. Ability to think quickly, take the initiative and willingness to make judgment calls. 

  • Be able to communicate about Cloud issues effectively and in a comprehensible manner both to internal and external customer. 

  • Regular update of Case Handling tools (SF/Jira) and follow-up with 4LS/R&D on escalated topics 

  • 24x7 ROTA Support 

 

Your skills and experience

 You have:

  • Expert level Linux OS troubleshooting. Ability to troubleshoot issues with the underlying components of OpenStack when investigating incidents or testing new features and projects

  • 3-4 years of experience on cloud technology is mandatory. Experience in telco cloud (e.g. ETSI MANO, OpenStack, SDN, Open-O, ONAP, SRIOV, OVS, DPDK)

  • In-depth understanding of “Cloud” technologies and ecosystem, Open Stack Architecture and the components

  • Basic understanding of Agile, DevOps, CI/CD

  • Basic knowledge of Azure Fundamentals, and public cloud concepts

  • Knowledge of the NFV architecture

  • Demonstrated experience in cloud administration in datacenter.

  • Demonstrated experience in engineering and virtualization in the cloud environment including virtual machine deployment and management, cloud orchestration, service instantiation and assurance and cloud analytics(optional).

  • Strong in fundamentals including Networking, Security, OS concepts, Virtualization etc.

  • Debugging of problems: identifying and viewing logs, compare/contrast, investigation

 

It would be nice if you also had:

  • Knowledge of the programming language like Bash Python or PHP HTML and CSS

  • Storage knowledge like HP, EMC and IBM LUN creation and allocation.

  • Hands on experience of yaml and json language.

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

 

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

 

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

 

Join us and be part of a company where you will feel included and empowered to succeed.

 #LI-hybrid

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.