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Server Installation - Internship

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Customer Services
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NI Network Infrastructure
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21000009A5 Requisition #

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

The Customer Technical Advocate is the primary technical liaison between the customer and Nokia’s technical support teams in ION.

 

Key Responsibilities:

Provides technical assistance to support teams to deliver solutions. 

Assists in delivering services that are fully compliant with business agreements

Assists with outage management and timely notification of anomalies regarding products and their operational configurations to avoid known issues in the network 

Analyze technical alerts and propose solutions 

With his/her tutor, the student participates in periodic technical review meetings with the teams (Technology Forums, ticket review)

Attend conference calls with internal teams to resolve technical issues.

On the network management system:

- Supports the analysis, definition and neutralization of incidents on the remote network. 

- Reproduce the problems encountered by the customer on the platform 

- Follow-up on incidents and request investigation results for incidents reported to support levels (R&D, Partners, Suppliers...).

Skills :

- Fluency in French and English (written and spoken).

- Ability to work in a multicultural environment

- Ability to adapt

- Clear and concise communication

- Problem solving skills

- Verbal communication

- Team spirit

 

 Location: Nozay 91620

- Start date: as soon as possible

- Duration : 3 to 4 weeks

- Free shuttles from Pont de Sèvres, Porte d'Orléans, Argenteuil, Chaville, Fontenay-le-Fleury

Particular conditions of realization in this period of pandemic, the students are welcomed in distanciel.

Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.