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Service management specialist

📁
Customer Services
💼
CNS Cloud and Network Services
📅
2200000OVF Requisition #

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.


We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

 

 

The team you'll be part of

 

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

 

 

What you will learn and contribute to

What you will learn and contribute to

Are you passionate about solving problems?
As part of our team, you will:

  • Be responsible for analyzing and resolving the Incidents raised for impacted services (KQIs).
  • Be responsible for in-depth analysis and supporting engineers for incident handling.
  • POC towards Internal and External to GDC. 
  • Technical Assistance and Governance.
  • Be responsible for finding out the Root Cause and reducing the Incidents/Faults proactively.

Your skills and experience

 You have:

  • Excellent competence (Fault Management & Change Management) over Nokia Airscale products i.e., BSC/RNC/Base Stations.
  • Excellent understanding of KPIs, Performance & Services (Voice & Data)
  • Well versed with NOC Processes & NPO Optimisation.
  • Excellent Communications to communicate with Global Customers.

It would be nice if you also had:

  • Cloud Certification
  • CCNA Certification

    What you will learn and contribute to

    Are you passionate about solving problems?
    As part of our team, you will:

  • Be responsible for analyzing and resolving the Incidents raised for impacted services (KQIs).
  • Be responsible for in-depth analysis and supporting engineers for incident handling.
  • POC towards Internal and External to GDC. 
  • Technical Assistance and Governance.
  • Be responsible for finding out the Root Cause and reducing the Incidents/Faults proactively.
  • Your skills and experience

     You have:

  • Excellent competence (Fault Management & Change Management) over Nokia Airscale products i.e., BSC/RNC/Base Stations.
  • Excellent understanding of KPIs, Performance & Services (Voice & Data)
  • Well versed with NOC Processes & NPO Optimisation.
  • Excellent Communications to communicate with Global Customers.
  • It would be nice if you also had:

  • Cloud Certification
  • CCNA Certification

Are you passionate about solving problems?
As part of our team, you will:

 

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.