Service Operation Specialist

Motive Tools Management has end-to-end responsibility for monitoring and reporting  network KPIs and changes to the network

Main Responsibility Areas:

a.      Daily/Weekly/Monthly reports preparation

b.      Analyse network KPIs changes and identify changes

c.       RCA analysis for KPI changes

d.      Report service / KPI degradation and support solutions

e.      Anticipate KPI impact in case of network or services changes

f.       Execution of reporting changes

g.      New Nodes/Links/Cards/Ports soft acceptance.

h.      Maintain network KPI information and integrity

i.         Inventory support for data based updating limited to Active database provisioning via NOC

Other tasks:

a.      Ensures Network Performance and Services integrity

b.      Ensures management of network KPI/KQI and changes

c.       Support CM pre- and post-Reporting

d.      Supports Fault management

e.      Supports Change Management

Key Competencies:

a.      Analytic and scripting skills

b.      Technology skills: FTTX / Copper networks, understanding of transmission and IP networking.

c.       Self learning and fast development

d.      Communication

e.      Team work

Key Interfaces:

a.      Field Maintenance teams

b.      Fault management team

c.       Network implementation teams

d.      Planning and optimization teams

e.      Customer related areas