Services Stream Lead
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- CO E&A Customer Operations EMEA & APAC
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- 19000003D1 Requisition #
Job Grade/Level: JG 9
Experience: 10+ experience in Telecom Presales industry
Preparation of overall customer services solution
• Assigns and assemble services sub team from earmarked resources based on requirement of the bid and capability of the resources
• Initiates Service Kick off meeting along with RSSM keeping BM and TSL in the loop
• Interfaces with Regional Service Solution Manager (RSSM), Service Product Managers (Regional, GSS In-house PdMs)
• Responsible for providing the complete Service Solution after analyzing service requirements
• Responsible for costing for implementation, integration, Operation, Care, Project Management
• Pricing recommendation
• Responsible for Services SoC, Service Summaries, Service Solution Descriptions
• Consolidates the service offer and service related risks and assumptions.
• Service strategy & updating services bid directive
• Responsible and accountable for quality review (specialist and final review of all opportunities) of the services deliverables
• Key member for all reviews
• Discussions with regional counterparts
• Responsible for optimization of the offered services solution
• Ensure synergies across Service BL´s and technical solutions • Prepares service solution / implementation concept. • Ensure the concept of Smart Tendering during bids. Responsible for the creation • Mentor the junior team members & give trainings to internal colleagues. • Extensive knowledge of the different Service BL's & preferrebly would have worken in one of the services BL.
• Responsible to create region specific cost benchmark data for review purposes. •Responsible for service deliverables for must-win & complex cases. Ideally should work as a SSL for these cases. •Competence evaluation of the team & developing the CoDe plan for the team accordingly.