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Customer Services
CO Customer Operations
1800000GTF Requisition #
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Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.



The SI PM Transformation Consulting (TC) leads and manages through initiation, planning,  development, delivery, and on-going operation of a complex Transformation Consulting project, that will enable the Customer to have a new Mode of Operations adapted to Telco Cloud Core new  solutions supplied by Nokia or other Vendors.



SI PM TC Cross are engaged on projects that introduce both significant technical and business risks, that span multiple products and services units that must be completed in multiple phases over a significant period of time, and/or where the consequences of project failure are high.




Key Responsibilities / Functions 


Single Point of program contact for the customer and the project team across project functions for all aspects of Transformation Consulting project.


• Main Customer managerial interface for PMO areas. 


• Creates and manages communications plan across all stakeholders, ensuring that each stakeholder receives the right information at the right time.


• Receives and reviews project status items, determines disposition in conjunction with the IaaS and PaaS Leads


• Working with IaaS and PaaS Leads  creates an escalation path for program issues


• Create Jeopardy list from unmitigated risks and escalate appropriately.


• RACI Matrix Development


• Change/Risk management


• Documentation governance


• Requirements Management

• Customer training coordination and management

Required Qualifications: (Education, Technical Skills/Knowledge)  
BS, MS or PhD in Electrical, Computer Science, Network Engineering or equivalent experience.   


Spanish and English speaking


10 years professional experience


PMP certified


Experience managing multiple vendors in a complex environment

Three or more years of demonstrated experience in operations (recurrent process-based activities as opposed to one-shot time bound projects)


Good understanding about a Customer Service Provider organization, processes and operations


Strong leadership and management skills including ability to coach and mentor team members.


Must be a quick learner (without formal training), self-motivated with outstanding customer interface, communication and advocacy skills


Ability to understand customer and internal business drivers for opportunities and projects and mentor team members.


Effective leadership, interpersonal and communication skills


Ability to command respect and to create a sense of community amongst the members of the project teams


Good knowledge of techniques for planning, monitoring and controlling projects


Sound business case development and approvals skills


Good understanding of the procurement process including negotiation with third parties


Good knowledge of project management methods


Good knowledge of budgeting and resource allocation procedures


Sufficient seniority and credibility to advise project teams on their projects in relation to the project.


Ability to find ways of solving or pre-empting problems



Desired Qualifications: (Education, Technical Skills/Knowledge)


MBA degree is a plus

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.