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Customer Services
CO E&A Customer Operations EMEA & APAC
1800000GTF Requisition #
Thanks for your interest in the SI PM Transformation Consulting position. Unfortunately this position has been closed but you can search our 3,332 open jobs by clicking here.

Required Qualifications: (Education, Technical Skills/Knowledge)  
BS, MS or PhD in Electrical, Computer Science, Network Engineering or equivalent experience.   


Spanish and English speaking


10 years professional experience


PMP certified


Experience managing multiple vendors in a complex environment

Three or more years of demonstrated experience in operations (recurrent process-based activities as opposed to one-shot time bound projects)


Good understanding about a Customer Service Provider organization, processes and operations


Strong leadership and management skills including ability to coach and mentor team members.


Must be a quick learner (without formal training), self-motivated with outstanding customer interface, communication and advocacy skills


Ability to understand customer and internal business drivers for opportunities and projects and mentor team members.


Effective leadership, interpersonal and communication skills


Ability to command respect and to create a sense of community amongst the members of the project teams


Good knowledge of techniques for planning, monitoring and controlling projects


Sound business case development and approvals skills


Good understanding of the procurement process including negotiation with third parties


Good knowledge of project management methods


Good knowledge of budgeting and resource allocation procedures


Sufficient seniority and credibility to advise project teams on their projects in relation to the project.


Ability to find ways of solving or pre-empting problems



Desired Qualifications: (Education, Technical Skills/Knowledge)


MBA degree is a plus

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