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CO Customer Operations
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1800000GTF Requisition #
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Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

 

 

The SI PM Transformation Consulting (TC) leads and manages through initiation, planning,  development, delivery, and on-going operation of a complex Transformation Consulting project, that will enable the Customer to have a new Mode of Operations adapted to Telco Cloud Core new  solutions supplied by Nokia or other Vendors.

 

 

SI PM TC Cross are engaged on projects that introduce both significant technical and business risks, that span multiple products and services units that must be completed in multiple phases over a significant period of time, and/or where the consequences of project failure are high.

 

 

 

Key Responsibilities / Functions 

 

Single Point of program contact for the customer and the project team across project functions for all aspects of Transformation Consulting project.

 

• Main Customer managerial interface for PMO areas. 

 

• Creates and manages communications plan across all stakeholders, ensuring that each stakeholder receives the right information at the right time.

 

• Receives and reviews project status items, determines disposition in conjunction with the IaaS and PaaS Leads

 

• Working with IaaS and PaaS Leads  creates an escalation path for program issues

 

• Create Jeopardy list from unmitigated risks and escalate appropriately.

 

• RACI Matrix Development

 

• Change/Risk management

 

• Documentation governance

 

• Requirements Management

• Customer training coordination and management

Required Qualifications: (Education, Technical Skills/Knowledge)  
BS, MS or PhD in Electrical, Computer Science, Network Engineering or equivalent experience.   

 

Spanish and English speaking

 

10 years professional experience

 

PMP certified

 

Experience managing multiple vendors in a complex environment

Three or more years of demonstrated experience in operations (recurrent process-based activities as opposed to one-shot time bound projects)

 

Good understanding about a Customer Service Provider organization, processes and operations

 

Strong leadership and management skills including ability to coach and mentor team members.

 

Must be a quick learner (without formal training), self-motivated with outstanding customer interface, communication and advocacy skills

 

Ability to understand customer and internal business drivers for opportunities and projects and mentor team members.

 

Effective leadership, interpersonal and communication skills

 

Ability to command respect and to create a sense of community amongst the members of the project teams

 

Good knowledge of techniques for planning, monitoring and controlling projects

 

Sound business case development and approvals skills

 

Good understanding of the procurement process including negotiation with third parties

 

Good knowledge of project management methods

 

Good knowledge of budgeting and resource allocation procedures

 

Sufficient seniority and credibility to advise project teams on their projects in relation to the project.

 

Ability to find ways of solving or pre-empting problems

 

 

Desired Qualifications: (Education, Technical Skills/Knowledge)

 

MBA degree is a plus

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