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Sales, Strategy Operations & Support
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CO E&A Customer Operations EMEA & APAC
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1800000TFZ Requisition #
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Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. 
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Nokia is an equal opportunity employer that is commited to diversity and inclusion.
At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
MAIN PURPOSE OF THE ROLE AND KEY RESPONSIBILITIES:
Key tasks
External to GSS GS SAS
 
  • Responsible for developing sales cases during sales phase as per Market requirements
  • Ensuring efficient scoping and costing and lucrative value proposition creation and communication to stakeholders.
  • Proactively assists on engagement with customers regarding Nokia solutions that require consulting-led approach.
  • Acts as a business level contact towards Customer and sales organization.
  • Involves relevant persons (e.g. Service Product Managers, Project Manager) to create high quality bid.
  • Responsible for scoping and cost analysis, estimation and benchmarking.
  • Responsible for Service Catalog update process: initiation, creation, update and reporting for relevant Service Businesses as per Regional agreements
  • Performs risk analysis of the proposed solution. Acts as key bridge between sales and delivery phase to identify and manage risks and assure customer satisfaction.
  • Provide inputs for services margin during negotiations with a clear value based pricing rationale.
  • Provides relevant service documentation in customer solution creation and negotiation
  • Provides handover deliverables as part of PTA
  • Involved in Cost approval review process
     
     
    Internal to GSS GS SAS
     
    • GSS GS SAS Portfolio understanding and imparting the knowledge to the GSS GS SAS members
  • Manages quality and value by utilizing Nokia’s deep expertise, resources and intellectual capital to realize high customer value and delight.
  • Builds subject matter expertise on own solution area.
  • Shares and re-uses knowledge in own Business and cross Services
  • Provides feedback to global Line of Business on opportunities for new and improved solutions.
  • Participates in own Business internal development.
  • Supports colleagues by providing feedback and coaching.
    • Checks on Process adherence by GSS GS SAS while handling case requests
       
       
      REQUIREMENTS:
      Competencies:
  • Service Product Management
  • Service Solutioning
  • Knowledge of Radio Access/MW/Construction Works
  • Experience in project deployment/field experience/Care Program Management would be an added advantage
  • Customer Business Understanding
  • Customer Handling
  • Processes and Tools
  • Risk management
  • Cost & Profitability
  • Solution Selling
  • Bid capability
  • Team Resource managing capability
  • Flexibility to work beyond working hours and stretch to meet deadlines.
     
    Education background:
    B. E/ B Tech/ Masters in Electronics/Communication/Electrical/Telcom/IT
    Experience of 12-18  years actively involved in Telco/IT project planning/implementation
     
    PERSONAL ATTRIBUTES:
  • Positive Attitude
  • Customer focus
  • Serving mindset
  • Team player
  • Delivering Quality and Results
  • Learning and Discovering
  • Innovation oriented
  • Applying Understanding, Knowledge & Expertise

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.