Solution Architect
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- CO E&A Customer Operations EMEA & APAC
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- 1800000TFZ Requisition #
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MAIN PURPOSE OF THE ROLE AND KEY RESPONSIBILITIES:
Key tasks
External to GSS GS SAS
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Responsible for developing sales cases during sales phase as per Market requirements
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Ensuring efficient scoping and costing and lucrative value proposition creation and communication to stakeholders.
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Proactively assists on engagement with customers regarding Nokia solutions that require consulting-led approach.
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Acts as a business level contact towards Customer and sales organization.
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Involves relevant persons (e.g. Service Product Managers, Project Manager) to create high quality bid.
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Responsible for scoping and cost analysis, estimation and benchmarking.
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Responsible for Service Catalog update process: initiation, creation, update and reporting for relevant Service Businesses as per Regional agreements
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Performs risk analysis of the proposed solution. Acts as key bridge between sales and delivery phase to identify and manage risks and assure customer satisfaction.
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Provide inputs for services margin during negotiations with a clear value based pricing rationale.
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Provides relevant service documentation in customer solution creation and negotiation
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Provides handover deliverables as part of PTA
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Involved in Cost approval review processInternal to GSS GS SAS
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GSS GS SAS Portfolio understanding and imparting the knowledge to the GSS GS SAS members
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- Manages quality and value by utilizing Nokia’s deep expertise, resources and intellectual capital to realize high customer value and delight.
- Builds subject matter expertise on own solution area.
- Shares and re-uses knowledge in own Business and cross Services
- Provides feedback to global Line of Business on opportunities for new and improved solutions.
- Participates in own Business internal development.
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Supports colleagues by providing feedback and coaching.
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Checks on Process adherence by GSS GS SAS while handling case requestsREQUIREMENTS:Competencies:
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Service Product Management
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Service Solutioning
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Knowledge of Radio Access/MW/Construction Works
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Experience in project deployment/field experience/Care Program Management would be an added advantage
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Customer Business Understanding
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Customer Handling
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Processes and Tools
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Risk management
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Cost & Profitability
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Solution Selling
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Bid capability
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Team Resource managing capability
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Flexibility to work beyond working hours and stretch to meet deadlines.Education background:B. E/ B Tech/ Masters in Electronics/Communication/Electrical/Telcom/ITExperience of 12-18 years actively involved in Telco/IT project planning/implementationPERSONAL ATTRIBUTES:
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Positive Attitude
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Customer focus
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Serving mindset
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Team player
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Delivering Quality and Results
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Learning and Discovering
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Innovation oriented
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Applying Understanding, Knowledge & Expertise
