Required skills:
Administration/Installation&commissioning/Upgrade/Integration/Troubleshooting experience in any of the products below NSN NetAct/ NetAct Service Quality Manager/NetAct Advanced Monitor/Self organizing Network server (ison)/ Serve atOnce Traffica/ Serve@Once Intelligence/Serve@Once Device Manager/Nokia Performance Manager and Linux/Solaris/Oracle/ VMWare
Remote case handling and software change management for the Global customers is added advantage.
Previous experience in L3/L4 support of products.
Experience in Testing new products before release/Installing them in Lab & perform pilot installation for customers around world.
Willingness to test & execute new & complex OSS procedures migrations, special services etc
Ability to install/Manage/Troubleshoot multiple OSS technologies, Coaching/Technical support to team members, as Tech Lead motivate team to perform well technically.
Ensure interworking of OSS to other network Element is OK and all functions are working well (alarm sync, PM data sync, configuration Management etc.)
Troubleshoot system management, fault management, configuration management and performance management issues. Executing system health check & preventive maintenance task on different EMS/NMS
Troubleshooting integration problems of Network elements in 2G, 3G, 4G technologies.
Investigate and provide RCA for any major outages & Cooperate with the team to resolve complex matters
Emergency ticket handling. Shift operations and 24x7 On-call support.
ADDITIONAL REQUIREMENTS:
System Administration of Linux/VMware environment/Hadoop.
Experience in OS like Linux, Windows
Shell scripting + SQL scripting + some windows based programming will be an added advantage.
Basic knowledge of IP/Routers/Switches, Telecom Network & IP Network etc
Experience in RDBMS like Oracle, Sybase etc
Experience with trouble ticket tools and process
PERSONAL ATTRIBUTES:
Bachelor's in Engineering/BCA/MCA with 6-12 Yrs of experience/ Diploma with 8-15 yrs exp in System Administration operation (Troubleshooting, Configuration, Lab testing etc.)
Good logical and analytical understanding Team player with good interpersonal skills
Availability for travel & Flexible to work in global time zones if business demands
Demonstrate adaptability & learning ability in new technological area
Willingness to learn , Customer oriented, ability to work under pressure
Ability to perform multiple tasks concurrently with ease and professionalism, Strong problem solving ability, Availability for travel on adhoc basis
Process orientation. Good verbal and written communication
