Sr. Case Handling Engineer

 
Providing Product Line level technical support through Case handling process for Nokia Core products (SDM /IMS portfolio of NT-HLR, One EIR, One NDS, CMS-8200, CFX 5000, iNUM). 
Handling support requests assigned via NCT tool. Participating in special projects (e.g. customer pilots and task forces) and in troubleshooting activities which require remote and on-site support. Member of 24/7 emergency on-call rotation. Participating escalation management and product support practice development activities. 
•Provides technical support with a bent of mind towards advanced trouble shooting as part of 24x7 Emergency/Outage handling
•Participate in or develop detailed designs of the Core Network in the logical order of network level designs, network element designs, and data-fill. 
• Translate business and technical requirements into solutions designs detailing the functionalities, protocols, interfaces, parameters and configuration necessary to implement the solution. 
• Quality production, documentation and implementation of configuration changes.
• Adherence of new design to the design guidelines/strategies. 
• Impact assessment of configuration changes on services, performance and revenue. 
• Specification of testing required for each change.
• Optimizing implementation changes. 
• Timely production of designs and configuration changes. 
• Development of tools for configuration changes. 
• Consultancy on Design/Configuration issues 
• Participation in Project teams representing Design/Configuration. Seamless implementation of changes in the Core Network 
• Assess and mitigate risk of Core Network changes to ensure minimal service or revenue impacts. More specifically this would involve performing network impact assessment and developing a test regime to mitigate exposure. 
• Develop and execute test plans, implementation plans, procedures, test specs and test cases. 
• Engage relevant groups within VHA and third parties identified within the verification & acceptance process to verify and sign-off test results. 
• Implementation activities included are configuration loading, software and hardware upgrades, software updates, new functionality or system integration, subscriber/link migration, and re-parenting. 
• Ensure implementation is in accordance with detailed designs and project timeframes. 
• Review, coordinate and manage installation, commissioning and implementation activities procured from vendors or third parties. 
• Develop or review implementation and fallback procedures. 
• Undertake technical acceptance of the solutions implemented in the model or test environment.