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Customer Technical Support

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Customer Services
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ION IP Optical Networks
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1800000OJ7 Requisition #
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Nokia is a global leader in the technologies that connect people and things.

With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

 

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

 
Join the team as
 
Customer Technical Support
 
 
 
Responsibilities:
  • Analyse, investigate and solve the technical issues indicated by the customers
  • Deliver to the customers the appropriate services for the maintenance of their networks.
  • Guarantee the highest satisfaction level of the customer through the SLA (Service Level
  • Agreement)
  • Diagnose and solve customer’s problems remotely
  • If necessary, start an on-location intervention via the intervention centre
  • If necessary, coordinate with product expert
  • Give information on incident and end it
  • Identify business opportunities and transfer them to the sales team

Join our team if you have:

  • Bachelor in Telecom/Data/Computer Networking Engineering or equivalent
  • At least 2 years of relevant experience in customer facing roles
  • Basic knowledge of Nokia technologies & products
  • Excellent communication skills
  • Team player and able to work on own initiative
  • Customer focused
  • Search to learn continuously
  • Project management skills

What we can offer:

  • Career opportunities
  • Being part of a great team
  • Opportunity to learn technologies
  • Working closely with customers

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.