SW Support Engineer
Skills and Qualifications
• MSc or BSc in Telecommunications, Computer Science or equivalent required.
• Minimum 3+ years in service support environment with specific emphasis on Case Handling, Customer Interface, Incident Management and Installations.
• Highly developed analytical and debugging skills with proven ability to perform in a fast-paced environment and under time constraints while keeping attention to details.
• Ability to learn in-depth knowledge of a wide variety of hardware and software systems, and business unit mission critical functionalities and dependencies.
• Ability to stay cool, calm, and collected under high pressure, exuding an air of confidence when interacting with internal and external customers.
• Excellent English communication skills both verbal and written.
• Team player, supportive, proactive and respectful without being unduly assertive or aggressive.
• Availability to travel
Relevant Experience
• Operating systems: UNIX/LINUX.
• Know-how of OpenStack, Heat Orchestration Templates, YAML.
• In depth Knowledge of Shell Scripting, Python and Ansible.
• Knowledge of Analysis, Design, Development/Testing processes.
• Knowledge on Data Center/Cloud networks, VMware/OpenStack.
• Experience in Networking: TCP/IP knowledge and Networking protocols (Routing, IPSec, Qos).
• Work in Kanban, Scrum, SAFe or Less.
• Database knowledge: Understanding RDBMS (MySQL, Oracle) and/or Non-RDBMS databases (Kassandra, Hadoop, Neo4J).
• Framework: Hibernate, JEE.
• Understanding of storage and Networking (EMC, HP, Cisco, Juniper).
• Understanding of Virtualization technologies (VMWare, VirtualBox).
• Container management with Docker, Kubernetes.
• Good understanding of software development lifecycles based on AGILE mode of working.
• Cloud Knowledge: Openstack and VMWare.
