Customer Service Specialist
Professional Profile
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The candidate has skills on Optics technology; experience on Network Management System domain is a must
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The candidate has/had experience in Technical Support (2LS/3LS) as well as in NPI/Customer Engineering domain -
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The candidate has communication skills (written and spoken), positive and proactive attitude, willingness to eventually have customer facing experience as well as coaching ability
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Travel (≈20-25%) is expected and may sometimes be on short notice
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Languages: Fluent spoken and written English
Personal Profile
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Great passion for network technical aspects -
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Motivated and never-give-up attitude required to operate in customer environment, extra-working hours, possibly in
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24x7x365 hot line regime; availability to travel is a must
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Solid and equilibrate person, able to work in team and with excellent team spirit
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Self-organizing, leadership and problem-solving capabilities and attitude
Education
Degree in Electronic/Telecommunication Engineering or Computer Science
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