TaPOIERp0056 -Tx SEO Head - VF India
General Purpose
Focus on building strong customer relationship and manage difficult situations, and negotiate conflicts with a technical focus
Proactively plans and performs advanced technical activities requiring knowledge in multiple areas or on a system level to meet Customer needs.
Prioritizes work based on customer impact, and brings expertise to customer network on need basis.
Main Responsibility Area
Customer handling, Identifies and solves proactively demanding problems and communicates them to key stakeholders.
Participates as an expert in own technology area in customer projects. Support in Multi Vendor & Multi domains by participating in emergency and Escalated Cases.
Active in networking and knowledge sharing. Develops processes, tools and working methods to Improve Customer Perceived Value for Nokia
Position Description
- Act as the single Service Assurance point of contact for the Customer at Customer Headquarter for all Transmission and Transport Domain.
- Coordinate with all the Services Assurance Delivery Centres and Circle D&O team as part of regular governance.
- Lead operational customer meetings for Transmission D&O.
- Knowledge of transmission technologies DWDM,OTN,SDH,GMPLS,MBH
- Multivendor transport product experience (ECI, Nokia, Huawei etc.)
- Knowledge of MW products ( Nokia, NEC, Huawei, Ericsson) /MW Planning (Link budget) / MW optimization
- Knowledge of Mobility Transport Network
- Capability Development Management for Multi-vendor and Multi-technology modernized network install base
- Preparing design guidelines, solution documents, processes & workflows Transport Network.
- New Feature Implementation approver & Lead for Transport related Trial/Demo.
- Initiate Audit, monitor & associated actions completion at periodic interval.
- Maintain, audit and compliance actions of the network HLD, LLD at all times
- Proactive tracking of the system capacity utilization, impact risk, closure action plan agreement and governance escalation wherever needed.
- Control and own monthly Improvement plans. Regularly monitor and add actions in the Improvement plan based on regular governance & customer escalations.
- Setting up and maintaining clear and effective internal and external communication within the customer and project teams
- Sound knowledge on the Transport KPIs.
- Working knowledge of RAN products (SRAN BTS/WBTS/BSCs/RNCs) & their IP transport planning
- Problem-Solving Skill in Multi Domain & Multi Vendor Transport Architecture