Technical Care Specialist - CloudBand

Profile:-

This vital role requires both in-depth & wider Cloud technology experience in customer facing environment. Also, critical to this role is the need for an acute understanding of the impact of mission critical activities in CLOUD.

Would like to work on challenging technical problems and have a passion for solving problems with innovative and robust solutions. You actively look for ways to

automate and simplify complex processes, think ahead to future needs as well as present ,take pride in being thorough and detail-oriented, and function well

in a fast-paced environment. 

Job Description: -

Create and maintain a high level of skills in ‘telco cloud’ through training and technology watch (follow up on evolutions, open source activities, standardization).

Cloud utilization analysis & optimization

Cloud operational assessment & remediation

Ensures documentation and implementation of best practices / learnings (as received from other Market CTs and Global Customer contacts

Debugging of problems: identifying and viewing logs, compare/contrast, investigation

Responsible for multiple large-scale complex platforms and be expected to keep new product offerings on track Maintain functional and technical requirements

 Self-disciplined, self-motivated and the ability to organize and prioritize time effectively. Ability to think quickly, take the initiative and willingness to make judgment calls.

 Self-disciplined, self-motivated and the ability to organize and prioritize time effectively. Ability to think quickly, take the initiative and willingness to make judgment calls.

 Be able to communicate about Cloud issues effectively and in a comprehensible manner both to internal and external customer.

 Self-disciplined, self-motivated and the ability to organize and prioritize time effectively. Ability to think quickly, take the initiative and willingness to make judgment calls

ADDITIONAL REQUIREMENTS: -

• Capability to front-ending the customer/internal stake holders at the senior management level

• Respond to and manage customer/internal escalations

• Get involve in early solution phase and ensure to provide and receive constructive feedback and maintain healthy relationship with stakeholders.

• Ready to go extra mile and flexible for working on-site and remote, Including off-business hours

Skills: You have skills/experience among the following: -

• 3-5 years of experience on cloud technology is mandatory. Experience in telco cloud (e.g. ETSI MANO, OpenStack, SDN, Open-O, ONAP, SRIOV, OVS, DPDK)

• In-depth understanding of “Cloud” technologies and ecosystem, Open Stack Architecture and the components

•  Must know architecture, operations and be able to troubleshoot bugs within OpenStack to achieve root cause analysis

• Identifying relevant specific components and interfaces needed for a cloud infrastructure & virtualization platform.

• Cloud Management Platform (VIM controller)

• End to end architectural know how on Open stack components (RHEL host OS & Linux components)

• Working on SRIOV, PCI-PT, OVS compute nodes, Nova (Compute) knowledge

• Cloud - execution environment, cloud orchestrators, Knowledge on Performance tool like Zabbix, ceilometer

• Excellent knowledge on  Data centers, Compute, Storage( CEPH storage ) and Networking-DC network virtualization based on SDN controllers and virtual switches

• NFV architecture

• Tenant virtual network implementation stretching across multiple NFVI

• Demonstrated experience in cloud administration in datacenter.

• Demonstrated experience in engineering and virtualization in the cloud environment including virtual machine deployment and management, cloud orchestration, service instantiation and assurance and cloud analytics(optional).

• Redhat 7, any one of the cloud technology (OpenStack, Azure, AWS)

• Backup/restore and Upgrade rollback

• Linux distributions: Ubuntu, Centos, Red hat

• Live experience in deploying the Cloud Infra using Red Hat Open Stack using Triple O.

• Trouble shooting with OS for memory and CPU utilization breaches.

• Expert level Linux OS troubleshooting. Ability to troubleshoot issues with the underlying components of OpenStack when investigating incidents or testing new features and projects

• Demonstrated ability to use configuration languages like Puppet/Chef/Ansible/Salt/Bash to create automations and manage systems

• Understands service deployment using the Virtualization, Orchestration, Image, and Bare Metal Provisioning services etc.

• Strong in fundamentals including Networking, Security, OS concepts, Virtualization etc.

• Design, Implement and Maintain Cloud infrastructure and services

• Server Hardware and Software integration & testing, installation of virtualization services, Cloud, server OS, applications.

• Configuring storage, networking and security functionalities.

• Storage knowledge like HP, EMC and IBM LUN creation and allocation.

• Network Knowledge with create and assigning VLANS.

• Debugging of problems: identifying and viewing logs, compare/contrast, investigation

• Storage: manage, create, investigate performance issues, and debug.

• Experience with tcpdump, netstat and other network sniffing tools

• High Availability implementation experience; pacemaker, corosync, heartbeat(1|2)

• MySQL or other Database Administration

• Prior experience in Systems Architecture or Systems Engineering, Cloud, Network Operation are desirable.

Web/Application Development Skills Preferred:

Write basic application in an object-oriented programming language like Python or PHP

HTML and CSS

Shell scripting.

Hardware skills and competencies include:

•Monitoring tools / applications

•HP c7k Platform

•HP other platforms

•DELL HW

•Storage Array Management

•EMC VNX series hardware

•NetApp Eseries hardware knowledge is added advantage

•Nokia Airframe hardware knowledge is added advantage

Networking relevant skills:

•ISO model

•TCP/IP

•Ability to understand and read network config files

•Understand netmasks, GWs, routes, ospf, static routing, lacp, trunks, vlans, vxlans

•Proxy: familiarity, understand what it is, has ideas to resolve

•Debug routing errors, trace E2E path

•Understand Leaf/Switch topology

•DNS, DHCP, NTP

Certifications preferred:

• Cloud Open stack certificate

• RHEL Certified Administrator

• Storage certificate HP, EMC, IBM etc.

Skill Sets/Behaviours:

Preferred Degree(s): Graduate degree (B.E., MSC) with at least 7-9 years of working experience

Preferred Major(s): Electronics & Telecommunications Engineer, Computer Science

Required language: English fluent (all communications and documents are done in English).

Skills & Behaviors: Self-driven, strong communication skills, able to lead and drive team to consensus, work experience in cloud computing/telco domain preferred