
Technical Communication NSW Co-op
Seeking students interested in a co-op position in Technical Communication at Nokia Software. As a Technical Writer within at Nokia, you will be responsible for researching, writing, and verifying manuals, guides, and online help for documentation deliverables. You will install applications, execute command line and user interface tasks, and collaborate with Subject Matter Experts, such as developers, testers, and service team members. You will collaborate with a team of technical writers to ensure consistency of style, delivery, use of tools, and adhere to schedule. Through your engagement with SMEs and technical writers, you will write information that tailor to an array of audiences of varying technical skills ranging from developers to end users.
- Responsible for developing customer documentation for a release, patch or Agile sprints
- Plan, design, write, update and review documentation (including graphics and rich media)
- Test operations in the documentation, including installations, deployments, programming APIs, and UI functionalities
- Engage with R&D, PLM, Services, and Hosted teams to collect inputs, elicit feedback, and address issues accrued in documentation backlogs
- Create Release Notes and/or Patch Readmes as well as Release Highlights pages
- Generate data driven documentation, such as Database Schema reference guides, Javadocs, and Swaggerdocs
- Refresh/standardize diagrams and illustrations based on corporate guidelines
- Peer review, peer edit, and perform final sanity checks
- Learn to build and publish documentation in Infocenters and OLCS
- Collaborate with Doctools Developer and Content Strategist to research and develop strategies for automation, reuse, and troubleshooting
- Explore opportunities for automation and streamlining
- Contribute to SaaS transformation and User Assistance initiatives
- Share knowledge and train others in your area of expertise
- May be required to create workflows apply rich media context-sensitive user assistance
- May partake in specialized roles pertaining to information architecture, graphics, documentation tools and architecture
- College or university student pursuing a Bachelor’s, Master’s, or Doctorate’s degree, with at least 1-year student status from the time of hire.
- Excellent English communication skills in both writing and speaking
- Ability to solve complex problems logically
- Strong time management and self-discipline skills
- Ability to work well in a team-oriented environment with international colleagues
- Ability to cope with tight deadlines
- Demonstrates enthusiasm, curiosity, and motivated to learn and try new things
- Dedicated team player with innovative spirit
- Can work at least 4 days a week and is available for at least 1 year