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Technical Communication NSW Co-op

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Corporate Services
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CNS Cloud and Network Services
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2000000HF2 Requisition #
About Nokia

At Nokia we create the technology to connect the world. Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries.


About Nokia Software

Nokia Software is the leading solutions provider in the telecoms software market helping to drive large-scale service and network operations automation and digital business transformation in support of customer migrations to 5G. Built on Nokia’s cloud-native Common Software Foundation (CSF), Nokia’s multi-vendor and multi-network software solutions enrich and secure user experiences; automate operations and infrastructure; and enable new revenue streams and cost efficiencies.


Job Description

Seeking students interested in a co-op position in Technical Communication at Nokia Software.  As a Technical Writer within at Nokia, you will be responsible for researching, writing, and verifying manuals, guides, and online help for documentation deliverables.  You will install applications, execute command line and user interface tasks, and collaborate with Subject Matter Experts, such as developers, testers, and service team members. You will collaborate with a team of technical writers to ensure consistency of style, delivery, use of tools, and adhere to schedule.  Through your engagement with SMEs and technical writers, you will write information that tailor to an array of audiences of varying technical skills ranging from developers to end users.


Job Responsibilities & Competencies

  • Responsible for developing customer documentation for a release, patch or Agile sprints
  • Plan, design, write, update and review documentation (including graphics and rich media)
  • Test operations in the documentation, including installations, deployments, programming APIs, and UI functionalities
  • Engage with R&D, PLM, Services, and Hosted teams to collect inputs, elicit feedback, and address issues accrued in documentation backlogs
  • Create Release Notes and/or Patch Readmes as well as Release Highlights pages
  • Generate data driven documentation, such as Database Schema reference guides, Javadocs, and Swaggerdocs
  • Refresh/standardize diagrams and illustrations based on corporate guidelines
  • Peer review, peer edit, and perform final sanity checks
  • Learn to build and publish documentation in Infocenters and OLCS
  • Collaborate with Doctools Developer and Content Strategist to research and develop strategies for automation, reuse, and troubleshooting
  • Explore opportunities for automation and streamlining
  • Contribute to SaaS transformation and User Assistance initiatives
  • Share knowledge and train others in your area of expertise
  • May be required to create workflows apply rich media context-sensitive user assistance
  • May partake in specialized roles pertaining to information architecture, graphics, documentation tools and architecture


Qualifications

  • College or university student pursuing a Bachelor’s, Master’s, or Doctorate’s degree, with at least 1-year student status from the time of hire.
  • Excellent English communication skills in both writing and speaking
  • Ability to solve complex problems logically
  • Strong time management and self-discipline skills
  • Ability to work well in a team-oriented environment with international colleagues
  • Ability to cope with tight deadlines
  • Demonstrates enthusiasm, curiosity, and motivated to learn and try new things
  • Dedicated team player with innovative spirit
  • Can work at least 4 days a week and is available for at least 1 year

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world. 


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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.