Technical Support Engineer

Qualifications:

• Minimum: Bachelor degree (Electrical / Telecommunication) or corresponding experience;

• Knowledge of transmission technologies, SDH, MPLS and Ethernet;

• Knowledge of TCP/IP protocols;

• Good analytical skills;

• Nokia experience is preferred;

• Good knowledge of MSOffice tools, specially Excel.

Functional Competencies:

• Communicates and presents concepts clearly, precisely, and concisely;
• Demonstrates conflict and problem resolution skills;
• Establishes and write effective processes, policies and procedures;
• Creates an environment where project team members and other stakeholders can constructively challenge behaviors and ideas;
• Shows Adaptability to new situations;
• Has Problem Solving skills - effectively leads the analysis and resolution of problems using a variety of techniques appropriate to the situation;
• Involves the project team, the customer and stakeholders in the problem resolution as necessary;
• Focused on developing self & others -  able to work in a multicultural environment, across different countries and organizations.

Personal Attributes:

• Fluent in English language;
• Ability to work with few supervision and in a virtual team;
• Able to accomplish the assignments independently;
• Highly motivated and flexible to learn new skills;
• Practical and results oriented.