Tier4 Support Engineer
- 3+ years Technical Support experience.
- Practical working experience with Linux distributions (RHEL, CENTOS etc).
- Knowledge of how the Internet works with strong emphasis on data centers/web servers, IP Networking, Cloud computing/ Virtualization.
- Knowledge of common network protocols and troubleshooting tools.
- Native English Speaker or comparable (spoken and written English must be mother tongue level)
- Ability to communicate effectively in English with customers via email, chat or phone
- Must be a team player with good interpersonal skills.
- Ability to handle and escalate issues as needed.
- Strong analytical and troubleshooting ability.
- Creative and able to think ‘outside of the box’ with a proven track record in proposing and implementing solutions for enterprise customers
- Bachelor's Degree in Computer Science/Engineering or relevant engineering/science fields or relevant work experience.
- Practical experience with at least one of the following scripting languages Python, bash, Perl.
- Practical experience with MySQL / Oracle DBs.
- Familiarity with SDN, NFV technologies