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Thank you.

Transport Engineer

🔍 Noida, Uttar Pradesh, India

▾▸2 additional locations
Bangalore, Karnataka, India Chennai, Tamil Nadu, India
📁
Customer Services
💼
GS Global Services
📅
200000000F Requisition #
Thanks for your interest in the Transport Engineer position. Unfortunately this position has been closed but you can search our 6 open jobs by clicking here.
Key Tasks * 
Mission
  • Ensure operational excellence by implementing a process to continuously monitor and improve Services business execution performance
  • Provide transparency on Key Projects in the Region/Sub Region across Service Businesses
 
Responsibility 
  • Provide 24/7 L2 support on relevant elements
  • Perform L2 fault and service restoration
  • Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.
  • Input into Incident Reports and Problem Management
  • Update TT with L2 fault information, impact analysis and rectification.
  • During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
  • Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
  • Collect and analyses required logs and traces during and post fault investigations
  • Support other L2 domain teams in identifying faults
  • Develop, maintain and perform L2 Health Checks and scripts
  • Develop and maintain L2 technical processes and tools
  • Ensure backup of all elements as per Back-Up policy
  • Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.
  • Review plans and results of IOT, SW release and feature testing
  • Review regression test plan, specifications and results for SW updates
  • Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout), GAR, analyze performance post change
  • Maintain network baseline document set e.g. life cycle database for all elements
  • Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
  • Maintain known issue list/ Risk Register
  • Improve optimization of alarms, counters and thresholds.
  • Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
  • Review, awareness and approval of CR activity and participate in Daily CR Review meetings
  • Usage data collection and control
  • Perform System Performance monitoring and analysis
  • Provide Operational Acceptance for new elements being introduced into the network
  • Provide data for pre-sales support


 

 

  

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