Video Support Center Manager
- 💼
- ION IP Optical Networks
- 📅
- 1700000H00 Requisition #
Thanks for your interest in the Video Support Center Manager position.
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Skills
Strong technical skills [Linux and Networking] for Nokia Video Products (VX7810, VX7820 – CDN / cDVR)
Strong knowledge/understanding of Linux systems administration; proficient in use of command line interface and basic scripting (shell, Perl, etc.)
Strong knowledge/understanding of enterprise-class IP infrastructure (routers, switches, load-balancers, firewalls) and concepts (routing, NAT, VPN)
Strong knowledge/understanding of internet protocols and standards (e.g. IP, TCP, UDP, HTTP, DNS)
Knowledge of Nokia tools, CARES, CSAT (customer satisfaction survey), OLCS ( online customer support)
Excellent analytical and problem-solving skills
Excellent written and verbal communication skills
Proven ability to communicate technical situations and explanations to customers in English, including being confident and assertive when necessary
Questioning skills / probing skills, as relevant to the issue and level of the customer contact
Practical mindset, thorough and accurate attention to detail, sees things through to completion
Ability to collaborate within team, with other colleagues, and with customers
Ability to prioritize tasks/projects based on customer and business commitments and requirements
Eligibility Criteria
B.E/ B.TECH/BCA/BSC/Any Graduate
Fluency in English Communications Skills (both spoken and written)/ soft skills
10 to 12 years of experience in relevant domain
